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case1 |
Lights Electronics |
case2 |
 Lights Electronics (Shanghai) Co. Ltd |
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| Company Background: Lights Electronics (Shanghai) Co. Ltd, majived in semiconductor. The annual turnover is up to 1 billion USD. | |
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| When Lights bought new computers half a year after establishment, the original supplier were unable to offer the related services, which loaded to break down, and virus attack, So the HP 800, as a small – sized, has no other function except as a agent on the net. Company’s business couldn’t be resolved via internet. | |
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| RUICH began its cooperation with Light since 2002, and offered perfect help desk support system and computer hardware repairment service. The chief engineer of RUICH not only succeeded in settling all the problems occurred timely, but also foresaw the possible problems., which safe guard the execution of the business. | |
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| Despite of improving and statisticing the numbers as well as details, the client are kept informed of their inner computer's quantity and configuration via perfect management and human-based service, to adjust and use the equipment. One hour response speed,--timely response speed, which is like the inner IT staff in the company. During the process of reonstruction, the application function is improved and abroaded. The investment is reduced companred with the expectation annual broken rate is 0.8%. The management system is linked with the headquater in Singapore; the inter database is in synchronism so that the decision group can understand the development orientation. IT service helps the development to sure extrat the scale of the company development of the business. | |
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